Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail email protected. I opened my account on the 27th of may, made my first deposit then attempted withdrawal the same day. Im not 100% definate if visa can be used to withdraw in Australia, maybe it’s mastercard that can’t be used, but it’s irrelevant really because i don’t have a VISA card. Yes my account is verified and I didn’t use a welcome bonus with my deposit, I think that’s why they granted cashback.
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I keep logging in and checking and have emailed support but have not had a reply. Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. If the bets were completed in the background and appear in your game history as finished rounds—showing a win or loss—we won’t be able to request any corrections from the casino. I’ve reviewed the screenshots you’ve provided so far, but unfortunately, they don’t show any visible freezes, glitches, or incorrectly evaluated bets.
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The live chat is the most widely used support tool, although only registered players can use it. Tap “Deposit” and choose your preferred method to fund your wallet, or select “Withdraw” to cash out. Bitcoin, Litecoin, Neteller, and Skrill are “universal” methods suitable for deposits and withdrawals.
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. Please allow me to ask you a few questions so I can better understand the situation. The most popular Casino eXtreme games are Fortunate Buddha, Cash Bandits, and the best progressive RTG jackpot slot, Aztec’s Millions. It is possible that they will not be able to respond to this complaint as quickly as they normally do.
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